Onepagers & landing pages
A compact website for a business, offer or campaign.
SERVICES
Personal support for your office and digital workflows.
Choose individual services or combine several areas. The goal is always the same: less operational workload in day-to-day business.
SERVICE ARCHITECTURE
One clear core offer. Additional services as needed.
Back office, customer service and digital organisation come first. Marketing, websites and specialist services complement the agreed assignment.
01
CORE OFFER
Back office, customer service & digital workflows
Operational support for businesses that need additional capacity without adding another internal role.
- Back office & administration
- Customer & Office Desk
- Digital & IT / Microsoft 365
02
ADDITIONAL SERVICES
Social media & content
Professional visibility for SMEs — from planning to publishing, without social media becoming another daily burden.
- Social Media Management
- Content Creation & Reels
- Publishing & Community Management
- Web design as an additional service
03
TARGETED SPECIALIST SERVICES
Automotive, Quality & Compliance
Specialist support for technical businesses and quality-focused organisations with specific operational requirements.
- Automotive Business Support
- Quality & Compliance
- Process documentation & training
01 · BUSINESS OPERATIONS
Back office & administration
For businesses that need important office work handled reliably without adding another full-time role.
Quotes & invoices
Prepare, send, document and follow up quotations and invoices.
Receivables & payment follow-up
Track outstanding items, prepare administrative reminders and maintain payment status.
Documents & master data
Digital filing, customer/supplier data, templates, lists and traceable documentation.
Appointment & task coordination
Calendars, callback lists, follow-ups, internal tasks and simple project overviews.
02 · CUSTOMER & OFFICE DESK
Phone, email & customer-service cover
So enquiries are handled professionally even when nobody is available internally.
Call answering to an agreed script
Answer calls, document enquiries, record callback priority and pass the information on.
Callback & appointment service
Callback lists, appointment requests and basic enquiry qualification.
Email & WhatsApp inbox
Pre-sort enquiries, send standard responses and route tasks to the right person.
Holiday & peak-time cover
Temporary office support during holidays, illness, high workload or staffing bottlenecks.
03 · DIGITAL & IT
Digital organisation & standard IT
Practical solutions for everyday office work — without unnecessary system complexity.
Microsoft 365
Structure Outlook, OneDrive, Teams, calendars and shared files in a practical way.
PC & workplace setup
Organise and set up workstations, printers, standard software and peripherals.
Backup & office continuity
Standardised backup routines, centralised files, restart checklists and office continuity arrangements.
Excel & simple automations
Simplify templates, overviews, formula-based solutions and recurring administrative workflows.
05 · AUTOMOTIVE BUSINESS SUPPORT
Workshop organisation & technical administration
For garages, workshops, body shops, detailers and other automotive businesses.
Workshop & job organisation
Structure status lists, appointment processes, vehicle intake, handovers and internal tasks.
Customer process
From enquiry to invoice: clear information flows and fewer follow-up questions.
Diagnostics / IT workstation
PC/software organisation and operational support around diagnostic workstations.
Training & standards
Practical training on documentation, customer processes, workflows and quality awareness.
06 · QUALITY & COMPLIANCE
Documentation, processes & quality
Quality-focused support for businesses that want to document and structure their processes more professionally.
Quality-management support
Structured support with quality tasks and process documentation.
SOP-related documentation
Creation, structuring and review support for work and process documents.
Process optimisation
Map current workflows, identify unnecessary steps and establish practical standards.
Training & Academy
Workshops on documentation, processes, digital working and quality awareness.
ADDITIONAL SERVICE
Websites that present your business clearly.
From a compact one-page site to a company website: professional design, clear content and a straightforward enquiry process. Personally managed, with an agreed scope.
Company websites
Multiple pages for services, references, company information and contact.
Relaunch
Improve the structure, design and mobile layout of an existing website.
Care & development
Ongoing small changes; additional features by agreement.
PERSONALLY MANAGED · ADDITIONAL SUPPORT WHEN NEEDED
One point of contact. The right support for your project.
For larger projects or additional expertise, I work with freelancers and partners as needed. I remain your central point of contact, coordinate the collaboration and review the agreed deliverables.
Before starting, I clarify scope, responsibilities, deadlines and available capacity with you. Additional specialists and possible extra costs are agreed in advance. Confidentiality and necessary access are defined for each assignment.
Personal contactJonathan Novia coordinates your assignment.
Targeted supportFreelancers and partners for agreed tasks.
Clear deliveryDefined responsibilities and agreed handovers.
Social Media Management & Content Creation
For SMEs, garages, trades and service businesses that want professional visibility without having to manage editorial planning, copy, posts, Reels and publishing themselves.
Strategy & editorial planning
Monthly topic planning, content pillars, platform selection and a realistic publishing schedule tailored to your business and audience.
Posts, copy & design
Captions, simple on-brand layouts, carousels and static posts based on your content, services and current topics.
Reels & short-form video
Short vertical videos for Instagram, Facebook and TikTok — from editing existing footage to creator-style filming on-site.
Scheduling & publishing
Prepare posts, submit them for approval and then schedule or publish them on the agreed channels.
Community management
Review comments and direct messages within the agreed scope, answer standard enquiries and route relevant issues appropriately.
On-site content creation
Photo and video content created directly at your business: vehicles, projects, team, workflows, before/after, products and authentic behind-the-scenes content.