OWNERAdministration, back office, customer enquiries and office organisation.
Microsoft 365, digital filing, simple automations and IT support.
Content creation, publishing and management of your social media channels.
Workshop organisation, digital processes, diagnostic IT and training.
Quality support, process documentation and practical training.
I look forward to your enquiry and a no-obligation conversation.
Book a call →You do not need to know which package you need first. Simply show me the tasks that are taking your time.
I record customer enquiries, document requests and coordinate callbacks for small businesses that need day-to-day support. Call handling and holiday cover are agreed according to tasks, call volumes and available capacity.
Answer calls according to customer instructions, document enquiries and create callback lists.
Capture appointment requests, collect the required information and hand it over in a structured way.
Step in temporarily when no one is available internally or workload is unusually high.
Clear filing, cover arrangements and backup routines so office work does not depend on one person.
The barrier to getting started should stay low: first understand the bottleneck, then define the scope clearly, then take it over.
15 minutes free: where are you currently losing time?
I clearly define what Novia takes over and what stays in-house.
I set up only the necessary access, templates and workflows.
The agreed tasks are handled reliably and transparently.
More, less or only temporarily — the scope grows with your needs.
When owners or specialists have to handle calls, admin, customers, IT and organisation at the same time, friction builds up. I remove work exactly where it hurts.
Back office, phone, job organisation, digital workflows and workshop processes.
Quotes, appointments, customer communication, invoices and administrative support.
Customer enquiries, office organisation, digital filing and administrative support.
For new customers, I deliberately offer simple ways to get started so you can first see how the collaboration works.
Up to 4 hours of focused support for a clearly defined bottleneck — ideal for getting started or clearing an urgent backlog.
Temporary support for holidays, illness, backlog or unusually high workload.
Clear packages for recurring support. The right scope depends on what you actually want to hand over.
I am Jonathan Novia and personally run Novia Services. Around 15 years of experience in pharma, production and Quality Assurance shape my work: structuring processes, documenting tasks clearly and delivering agreed steps reliably.
I am your dedicated point of contact. I clarify your tasks, keep you informed about progress and coordinate additional specialists when needed.
For larger projects or additional expertise, I work with freelancers and partners as needed. I remain your central point of contact, coordinate the collaboration and review the agreed deliverables.
How I organise larger projects →These purpose-made examples illustrate how I can structure tasks. They are demonstrations, not client references or measured project results.
A compact overview makes status and next steps visible.
| Task | Status |
|---|---|
| Quote A | In preparation |
| Appointment B | Confirmed |
| Invoice C | For review |
A consistent record makes callbacks and handovers easier.
A clear structure for recurring documents.
Insights into my work, ideas for more efficient workflows and clear perspectives on digitalisation and quality. Discover Novia Services on YouTube and LinkedIn.
The collaboration should be straightforward. That is why I clarify the key points transparently in advance.
I am your central point of contact. When the agreed scope calls for additional capacity or expertise, I work with freelancers or partners following prior agreement with you. Tasks, costs, deadlines and access are clarified beforehand; I coordinate delivery and review the agreed results.
Appointments, phone services and response times are agreed according to the assignment and available capacity. For call handling and cover, we define time windows, expected call volumes and the process for missed calls or callbacks. You can book an introductory call at the available times in the booking calendar.
No. You can start with a one-off task, the Backoffice Sprint or temporary support. Monthly mandates are agreed separately.
I agree with you which calls are handled, what information is captured and when a callback or direct transfer is required. The service is provided only within the agreed time window and according to your script.
In many cases, yes. I first review which systems you already use and whether safe, practical access is possible. New software is recommended only when it provides clear value.
As little as possible, as much as necessary. Access and filing structures are clearly defined. Confidential information is processed only within the agreed scope.
Yes, by agreement. Many back-office and digital tasks can be handled efficiently remotely; process reviews or certain automotive topics may be better handled on-site.
Yes. Temporary cover and bottleneck support are expressly available, provided capacity can be reserved in time.
Additional work is agreed in advance. You can choose a larger package or book extra hours at the agreed rate.
No. I provide administrative support for preparatory tasks, documents and processes. Fiduciary, tax and legal advice are outside my scope.
I mean organisational and standard-IT measures such as clean filing, simple backup routines, restart checklists and cover arrangements. I do not sell specialised cybersecurity or managed-backup services.
My core offer is support with office work and digital workflows. Further services can be added to fit your needs.
Planning, posts and content for your business.
Find out more →One-page and company websites with a defined scope.
Find out more →Job organisation, customer processes and diagnostic IT.
Find out more →Process documentation, quality support and training.
Find out more →One-page sites, company websites and relaunches for SMEs, with an agreed scope and optional care. Introductory prices for the first three website projects.
Show me the task. I will tell you, free of charge and concretely, whether Novia can take it over effectively.
